If for any reason you are not satisfied with your purchase, please contact our Customer Service Team here and we will gratefully assist you. A refund or exchange will be applied under the following conditions:
- Refunds or exchanges will be accepted within 14 days of your original receipt of the order.
- Any return after 14 days will be eligible ONLY FOR EXCHANGE within 30 days of the original receipt of the order.
- Any return after the 30 days of the original receipt will be eligible only for issuance of store credit.
- Any return must be unused and in re-sellable condition. If the returned product is considered used, altered, damaged (scratches, wreckage etc.) after a thorough inspection will not qualify for a refund or exchange and may be discarded.
- All returns will be examined and thoroughly checked by our Quality Assurance team before processing a refund.
- A 15% restocking fee will be applied for all quantifiable refunds except if the product is considered defective or due to a shipping error.
- Shipping charges for returned items must be shouldered by the buyer unless the return is due to our error or the product is defective.
- Shipping charges are non-refundable when crediting a refund.
- After being qualified for a refund, we will process a credit to your original payment method within three days of receiving your return.
- Allow up to 2-3 business days for your refund to reflect in your bank account.
PREPARING YOUR RETURN
To request a return or exchange please contact our Customer Service Team first for assistance. here
- Indicate the reason for your return in the Return Form here
- Print & include the Return Form and all original documents in the package.
- Your Return Form MUST accompany the return/exchange.
- If you are shipping an item over $75, we highly recommend you to get a traceable shipping service or purchasing shipping insurance as we do not guarantee to receive your returned item.
- Mundo Tech Product is not responsible for any item that is not received or not returned in accordance with these terms.
We aim to respond within 24 hours during our working hours of Monday - Friday, 9am to 5pm. (ET)